Privacy Policy

Octavis are committed to protecting and respecting your privacy.

This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting www.octavis.io you are accepting and consenting to all practices in this policy.

We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from

For the purpose of the General Data Protection Regulation 2018, the data controller is Octavis you can contact us in several ways to do so please visit the contact us page.

Personal information we collect through our website.

Personal information we collect about you in the course of doing business with you, such as when you engage with us a customer/client, potential customer, supplier, service provider, professional advisor, consultant or other third party in relation to the provision of our services and the operation of our business generally.

INFORMATION WE COLLECT FROM YOU

We will collect and process the following data about you:

Information you provide to us through our website.

This is information about you that you give us by filling in forms on www.octavis.io It includes information you provide when you register to use our site, book a consultation, search for a service, request information, and when you report a problem with our site. The information you give us may include:

  • your name,
  • address,
  • e-mail address
  • phone number
  • details of your business activities.
  • Demographic information such as postcode, preferences, and interests
  • Other information relevant to customer surveys and/or offers

You can choose not to provide this information by not entering it when prompted to do so. If you do not provide us with some or all of the requested information, we may not be able to provide the requested information or service to you.

Information customers and potential customers provide to us

You may choose to provide personal information when engaging in or conducting business with us. The types of information we may collect include.

  • names,
  • email addresses,
  • postal addresses,
  • contact details,
  • job titles,
  • transactional information,
  • financial/billing information,
  • account information,
  • correspondence and any other information you may choose to provide.

 

Other information we collect in the course of operating our business

We also collect information from our suppliers, service providers, agents, consultants, business partners, professional advisors and other third parties for the purpose of managing and operating our business. For example may collect

  • business contact information,
  • financial information
  • other information necessary to engage third parties and to evaluate their performance.

Information we receive from other sources.

This is information we receive about you from third parties.

We are working closely with third parties for example,

  • business partners,
  • advertising networks,
  • analytics providers,
  • search information providers,
  • credit reference agencies

COOKIES

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

How your information is used

We use information held about you in the following ways:

  • to carry out our obligations arising from any contracts/agreements entered into between you and us and to provide you with the information and services that you request from us;
  • to provide you with information about events and services we think may be of interest to you;
  • to process and complete business transactions and send related information, including transaction confirmation and invoices;
  • to notify you about changes to our service;
  • to ensure that content from our site is presented in the most effective manner for you and for your computer.
  • If we are not able to process your personal data whether because you do not consent, you withdraw or limit consent, or for any other reason then we will not be able to achieve the purposes listed above.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

DISCLOSURE OF YOUR INFORMATION

We do not sell your personal information to any third parties; however we may share your personal information with third parties as follows:

  • Selected other parties including business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you;
  • analytics and search engine providers that assist us in the improvement and optimisation of our site.
  • where applicable credit reference agencies for the purpose of assessing your credit score where this is a condition of us entering into a contract with you.

When will we disclose your personal information to third parties:

  • In the event that we sell or buy any business or assets, in which case we will disclose your personal data to the prospective seller or buyer of such business or assets.
  • If Octavis or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
  • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use and other agreements; or to protect the rights, property, or safety of The Creative Marketing Agency, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

WHERE WE STORE YOUR PERSONAL DATA

Your personal and sensitive data will only be stored and processed on servers based within the United Kingdom

RETENTION OF DATA

We will only retain your data for as long as we deem reasonable for the purposes outlined above.

YOUR RIGHTS

We will only process your data for marketing purposes where you have given express consent to us to do so or where there is a legitimate interest for us to do so. The legitimate interests that we will rely on are as listed above under “Uses made of the information”. In any event, we will only rely on legitimate interest as a grounds for processing your data where we have completed a Legitimate Interest Assessment and where such assessment supports the use of such data processing.

At any time, even if you have previously consented, you have the right to ask us not to process your personal data for marketing purposes and/or not to disclose it to third parties for marketing purposes. You can do this by contacting us using the following email address:

You can also use this email address to notify us of any preferences you have in relation to the processing of your data for example as to the frequency of communications that you receive from us or the manner or the subject matter of such communications.

The General Data Protection Regulation 2018 also gives you the following rights:

  • to access information held about you;
  • to request the deletion or correction of information held about you;
  • to object to or restrict the processing of information about you;
  • to request that information about you be transferred to another person;

THIRD PARTY SITES

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

CHANGES TO OUR PRIVACY POLICY

Any changes we make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.

COMPLAINTS PROCEDURE

If you have any complaints in relation to how our business has processed your data or in relation to the exercise of your rights as detailed above you can in the first instance raise your concerns by contacting us as follows:

Marketing/Meta

At Octavis, we are committed to protecting your privacy and ensuring that your personal information is used responsibly and securely. This section outlines how we use the contact details you provide through our Facebook Meta lead forms.

1. Data Collection and Usage
When you fill out a lead form on Facebook Meta (such as when you respond to an ad), you are submitting your contact details, which may include your name, email address, phone number, or other relevant information. By submitting your details, you agree to us using this information to contact you regarding your initial inquiry or submission.

2. How We Use Your Information
The contact information you provide will be used to:

  • Follow up with you regarding the service or offer you expressed interest in.
  • Send you relevant updates or promotional content related to your inquiry.
  • Answer any questions or provide additional information about the product or service you requested.
  • Improve our services and ensure we provide a better experience for you.

3. Third-Party Advertising Platforms
We use Facebook Meta (formerly Facebook) as an advertising platform to run targeted ads and collect leads. Your data may be collected and processed by Facebook in accordance with their privacy policy. Please review Facebook’s Privacy Policy for more details on how your data is used in this context.

4. Consent
By filling out a lead form and submitting your details, you consent to us contacting you using the information you provided, as described above. You can opt-out or unsubscribe from any further communication at any time by contacting us directly or using the unsubscribe link provided in our emails.

5. Data Security
We take data security seriously and implement appropriate measures to protect your personal information. Your data will not be sold to third parties, and we will only share it with trusted partners or service providers who assist us in delivering the services you requested.

6. Contact Us
If you have any questions about how your data is handled, or if you would like to update or remove your information, please feel free to reach out to us at Hello@octavis.io